Relying on development to establish integrity is the secret to our success

 Development provides Huacheng with opportunities for success and a platform for development, but it also imposes stricter constraints on Huacheng's development model. Development requires not only a stable foundation, but also a benign development model. In the vast field of construction machinery, second-hand equipment has always been criticized. various“Problem Mechanical”“Three No Machinery”“Accident machinery”Flow into the market and resell to domestic customers. The consequence of this is that people lose confidence in the second-hand industry. Many people buy second-hand excavators with a gambling attitude. In this way, there will be a lot of friction between each other in the future trading process.

In terms of sales, it is very difficult to establish mutual trust with customers. Huacheng has recentlyIn the 2019 model of establishing mutual trust equipment transactions, it is clearly stated that in order to deepen our understanding and promptly correct any problems that may arise during the sales process. And clearly state the requirements for transaction norms to strengthen the fundamental integrity and mutual trust between the second-hand excavator market and customers who purchase equipment.

The first point is to clarify the transaction contract, by fully reflecting possible issues in the contract, indicating the need to clearly identify the brand, model, year, condition or possible problems of the excavator in the contract. Strengthening the validity and legality of the contract requires both the signing of the contract and the company seal.

Secondly, all necessary procedures for purchasing second-hand excavator equipment need to be communicated with the customer in a timely manner. In addition to the clear mechanical procedures for the equipment, in addition to the certificate of conformity and invoice, a valid product certificate from the company needs to be issued to reflect the legal transaction of the equipment.

Thirdly, a detailed and clear transaction process must be provided, and an agreement must be reached with the customer who purchased the equipment before shipment can be made. During the logistics process, it is necessary to specify the fees and transportation safety issues, and to provide written documents regarding payment and other issues.

Fourth point: The fourth point is the after-sales service issue that everyone is concerned about. Due to the variability of the performance and condition of second-hand excavator equipment and the working environment on the machine, after-sales service is reflected in two aspects: maintenance support and technical support. This requires a clear indication of the nature and type of warranty for the purchased model. If the detailed rules need to be guaranteed, they must be signed by both parties and backed up. If it is clearly stated that there is no need for after-sales service or other forms of substitution, both parties must take effective measures on site and give recognition based on the actual situation.

Point 5: In case of accessory purchase issues in special equipment and imported excavators, if Huacheng needs to provide original factory accessories, it is necessary to formulate later accessory delivery requirements. The time for providing imported accessories should be based on the actual situation to avoid losses to the owner due to transportation time and other issues. If delays are caused by special circumstances, the owner should be notified as soon as possible and coordinated for resolution.

We cannot ignore or neglect the problems that arise during development, and should fulfill our responsibilities and obligations as enterprises. While fulfilling our development needs, we also need to have a rigorous and serious attitude. Huacheng willWe will fulfill our commitment to our new and old customers by 2019.